Help Desk Reports

Reports play a vital role as far as a Help Desk product is concerned. Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which person or department is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by ServiceDesk Plus. Custom reports can be generated with the required data both in tabular format and matrix format.

Ready-made Reports
Around 50 reports are made available for instant details about the help desk activities that are classified as below

Reports by all Requests
Reports by Completed Requests
Reports by overdue Requests
Reports by pending Requests
Summary Reports
Survey Reports
Time Spent Reports

All these catagories have reports available based on Department, Level, Mode, Priority, Requester, Technician, Category and Request Date.

Custom Reports
Custom Reports can be generated for any module say Requests, Time Spent, Contracts, Purchase, Survey etc. It can be generated as tabular reports or Matrix Reports. Reports can be generated based on any Criteria and with filtering options.The highlights of Custom reports are

Grouping with multiple levels
Filters based on date and other criteria
Summarization

SLA Violation Reports
SLA Violation Reports are available as readymade reports as any one of the following:
All SLA violations
SLA violations by category
SLA violations by department
SLA violations by technician